Description
Here are the key documents for ISO 20000-1:2018 (IAF) in short:
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SMS Scope
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Service Management Policy
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Roles & Responsibilities
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Service Objectives & Plans
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Risk & Opportunity Assessment
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Service Catalog / Portfolio
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Incident, Problem & Change Records
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Audit & Management Review Records
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Corrective Actions
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SLAs & Supplier Records
Please ensure that customers submit the required documents on time so that your service is not delayed. If there is a technical problem with the website or server, the service may be delayed. Please note this.






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